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FAQ
Everything customers ask us most, grouped by topic. If your question is not here, call us and we will answer it straight.
We reply within 5 minutes, day or night, and we're on site in 45 minutes to 1 hour for any job you need done today, emergency or not. If a later day suits you better, book online and we'll confirm a convenient date and time with you.
Call us, WhatsApp us, or fill in the booking form on our contact page with your address and what is wrong, and we reply within 5 minutes, day or night. A photo of the problem helps us load the right parts before we set off. We confirm a date and time with you directly. For an emergency, calling is fastest.
Yes. We're on site in 45 minutes to 1 hour for any job you need done today, emergency or routine. If another day works better, we book a time that suits you. Call or WhatsApp with your postal code and the problem, plus a photo if you can, and we reply within 5 minutes, day or night.
An adult needs to let us in and stay while we work, because we confirm the price on site and walk you through the finished job before we leave. It does not have to be you. A family member, your tenant, your helper or your agent can hold the key, as long as whoever is paying has agreed the price beforehand.
Clear the space we need to work in. Empty the cabinet under the sink, move things off the bathroom floor, and unlock the gate or arrange a lift card if your building asks for one. Photos sent ahead help us load the right parts. If something has been leaking, note when it started and whether it worsens with use, because that detail often saves us a step.
We provide a clear, upfront quote before any work begins, with no hidden charges. Final pricing depends on the job, but you'll always know the cost first.
Telling you a likely price over the phone or from a photo costs nothing, and we are happy to do it. Coming out to look properly takes a visit of its own, so an on-site survey starts from $30. If you go ahead with the job, we waive it, and you approve the price of the work before we start.
Yes. Alongside homes we work for restaurants, cafes, coffee shops, offices and retail units across Singapore. Commercial kitchens are hard on drains and fittings, so grease-laden traps, failing taps and water heater faults are regular work for us. We can attend outside your trading hours to keep the disruption down, and we invoice the business with your company details on the document.
Yes, and plenty of customers do. We quote you for labour and fittings only and install what you have bought. Before you order, send us a photo of the model and of the existing installation, because sizes, mountings and connections vary more than the product pictures suggest. A unit you supply is covered by its own seller's warranty rather than by us, though the installation still carries our 30-day workmanship warranty.
Yes. We provide round-the-clock emergency callout across Singapore for burst pipes, major leaks, flooding and serious chokes. Call us any time, day or night, and we're on site in 45 minutes to 1 hour.
Anything where water is escaping and you cannot stop it, or where you cannot safely use the flat. A burst pipe, water running down a wall, a toilet overflowing, sewage backing up, or water near electrics all count. A dripping tap or a slow drain does not, though both are worth booking soon. If you are unsure, call and describe it, and we will tell you honestly.
Put a bucket and towels down, move furniture and electricals clear, and photograph the ceiling with the date visible, because the record matters later. Let the unit above know, politely and early, since most cases are settled between neighbours. Notify your town council or MCST as well. Responsibility depends on where the water is actually coming from, and that is established by inspection. We can inspect the plumbing side.
If water is running near sockets, light fittings, a distribution board or a water heater, switch off the affected circuits at the consumer box and keep everyone out of the wet area. Do not touch a switch or a socket while standing in water, and do not reach up into a wet ceiling void. If you cannot get to the box safely, leave it, get clear, and call us.
In most flats it sits in the kitchen, high up near the ceiling above the sink or inside the service duct. In some layouts it is above the toilet door or in the bathroom near the heater. Look for a small lever or a round handle on the incoming pipe, and turn it clockwise to close. Find yours now and photograph it, so you are not hunting at midnight.
Bathroom floor traps collect hair bound together with soap scum, and it builds into a mat sitting below the grating where you cannot see it. Lifting the grating and clearing the top rarely reaches that, so the choke reforms within weeks. A trap that blocks every month usually needs clearing properly along the discharge pipe, and sometimes the trap itself is worn and holds debris.
Test it yourself first. Turn every tap off, do not flush anything, then note the reading on your water meter and check it again an hour later. If it has moved, water is going somewhere. The usual culprits are a toilet trickling silently into the bowl, a cistern inlet that never quite shuts, or a concealed pipe. Send us the two meter photos and we will take it from there.
If every outlet is weak, the problem sits upstream of your fittings rather than in them. Check that the main stopcock is fully open, because it is often left half closed after other work. Ask a neighbour whether they are affected too, since that points to the building supply or to maintenance rather than to your unit. If it is only your flat, call us to trace it.
A drain smells when the plug of water that blocks sewer gas has been lost. In a bathroom that is rarely used, or a spare toilet, the trap simply dries out, and running the tap for a minute refills it and usually settles it. If the smell stays, the cause is more often rotting build-up in the trap, a loose connection, or a floor trap no longer holding water.
Finding it and reaching it are two different things. We trace first, using the meter, isolating sections and reading where the damp actually runs, so a leak is narrowed down to a small area before anything is touched. Repairing a pipe inside a wall does eventually mean opening that one spot. What we avoid is opening several. We show you where and why before a tile comes off.
Three things decide it. If water is coming from the tank body rather than from a fitting, that is not repairable and the unit needs replacing. If one part has failed on an otherwise sound heater, repair is the sensible choice. If it has been repaired before and is failing again, you are paying twice toward a unit you will replace anyway. Tell us the age and brand and we will say which it is. If it does need replacing, we replace an instant heater from $250 and a storage heater from $500, unit included, with the electrical connection quoted separately.
No. We do the plumbing side of a water heater: mounting the unit, the pipework, the valves and commissioning it. The electrical connection is separate work, carried out by a Licensed Electrical Worker we work with, who holds a different qualification from ours. When a heater is fitted or replaced, or a fault needs electrical work, we coordinate their visit so the two halves line up. The electrical work is always quoted separately and is never included in our heater prices.
We serve homes and businesses islandwide across Singapore, from HDB estates to condos, landed homes, offices, F&B outlets and retail units.
Emergency plumbing, leak and pipe repair, drain choke clearing, toilet, sink and tap repair, exhaust fan installation and repair, bidet spray and washing machine tap installation, and water heater installation and repair.
Yes. Our work carries a 30-day workmanship warranty. If a repair or installation we carried out fails within 30 days, we come back and fix it free of charge. For choke clearing, the warranty covers the same blockage coming back because of something we missed. A new choke from fresh grease, wipes or debris is a new job. Parts and appliances we supply also carry their manufacturer's warranty.
In Singapore that title means a PUB Licensed Plumber, and some of our plumbers hold that licence. Work that needs a PUB Licensed Plumber is carried out by one of them. Licensed work costs more, and we tell you the price before we start. You can also ask for a licensed plumber on any job. Our plumbers are qualified and insured, our UEN, 53525126B, is on the site and on every invoice, and our work carries a 30-day workmanship warranty. The electrical side of a water heater goes to a Licensed Electrical Worker.
Tell us what is going on and we will tell you what it needs. We reply within 5 minutes, day or night.